Red Star Certification
step 1 of customer service
Friendly Greeting
Step 2 of CS
Beat to Seat
Step 3 of CS
Suggestive Sell
Step 4 of CS
Write Guest Check
Step 5 of CS
Call Order
Step 6 of CS
Call back, Watch
Step 7 of CS
Anticipate needs
Step 8 of CS
Deliver hot food, total guest check
step 9 of CS
Follow Up, pre bus
Step 10 of CS
Collect payment at register
#1 Service Priority
Greet All Customers
#2 Service Priority
Delivering Hot Food
#3 Service Priority
Taking Payment at the Register
#4 Service Priority
Taking the Current Customer's Order
#5 Service Priority
Set up Silverware and present a menu to new customers
What comes with the egg and omelets meal
grits, toast and jelly. Hash browns or tomatoes can be substituted for grits.
What comes with a dinner meal
Meat, hash browns, one slice of grilled texas toast, and a garden salad.
What meats come with a dinner/steak and eggs meal
T-Bone, Sirloin, Pork Chop, Chicken, Country Ham
What comes with the Steak and Eggs dinner
Choice of meat, two eggs, hash browns, toast and jelly
deluxe
lettuce, tomato, onions
Melt
cheese and onions on texas toast
What toppings do sales people put on
gravy and chili
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