Red Star Certification

 Red Star Certification

step 1 of customer service

Friendly Greeting



Step 2 of CS

Beat to Seat



Step 3 of CS

Suggestive Sell



Step 4 of CS

Write Guest Check



Step 5 of CS

Call Order



Step 6 of CS

Call back, Watch



Step 7 of CS

Anticipate needs



Step 8 of CS

Deliver hot food, total guest check



step 9 of CS

Follow Up, pre bus



Step 10 of CS

Collect payment at register



#1 Service Priority

Greet All Customers



#2 Service Priority

Delivering Hot Food


#3 Service Priority

Taking Payment at the Register



#4 Service Priority

Taking the Current Customer's Order



#5 Service Priority

Set up Silverware and present a menu to new customers



What comes with the egg and omelets meal

grits, toast and jelly. Hash browns or tomatoes can be substituted for grits.



What comes with a dinner meal

Meat, hash browns, one slice of grilled texas toast, and a garden salad.



What meats come with a dinner/steak and eggs meal

T-Bone, Sirloin, Pork Chop, Chicken, Country Ham



What comes with the Steak and Eggs dinner

Choice of meat, two eggs, hash browns, toast and jelly



deluxe

lettuce, tomato, onions



Melt

cheese and onions on texas toast



What toppings do sales people put on

gravy and chili




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